Most Frequently Asked Questions on RefurbixLast Updated: May 26, 2019
What is refurbished Product?
Refurbished Products are mainly left over products when New technology arrives and current model becomes obsolete.
For example, Lenovo T61 was manufactured by Lenovo on 2007 . Before selling all the stock, market changed and new technology in laptop arrived with more robust features. so left over products are exported to different countries as refurbished model to sell out all the stock.
Who should Buy refurbished product and who should not ?
If you are more concerned for 100% perfection in terms of functionalities and capabilities of product with more than decent appearance, You should buy refurbished laptop which will save your resource/amount which you can use in other important aspect of your business.
if you are concerned for physical appearance of product with with latest design and don’t mind spending ( wasting ) more than double of amount getting somewhat low capabilities of the product ( Laptop), You should refrain from buying refurbished laptop and go for new one.
Is EMI available to purchase product ?
Yes , We provide easy EMI options to pay for our product to all our customers. Currently EMI option is only supported on following bank Credit Cards-
HSBC BANK, YES BANK, KOTAK MAHINDRA BANK, ICICI BANK, INDUSIND BANK, STANDARD CHARTERED BANK, AXIX BANK, RBL BANK
Does the laptop come with preloaded operating system?
Yes. All our laptops are already configured Genuine operating system ( windows 10 for most of the product & windows 7 for some of the products )along with Microsoft Office 2016 version . If you need specific version of windows , you have to contact firstname.lastname@example.org with your order ID and request for specific version.
Does the laptop come with Optical drive ?
As the technology evolves, People are more inclined towards compact and faster storage option such as flash drive using USB 3.0 etc rather than optical drive so we no longer provide the optical drive with our product as you can use flash drive , pen drive , external hard disk etc to compensate for optical drive.
What are other things are there in sales package ?
Laptop & Power adapter & warranty card. If you have made full payment online, You will also receive laptop bag worth of Rs. 990
Do you provide GST invoice.
Yes. We use HSN code 84690010 which is used for renewable electronic product or ewaste . But there is sometime different situation where As per provisions of rule 32(5) of the CGST Rules, 2017, we issue with Bill of supply . ITC can not be claimed on margin scheme if rule this has been applied for your order. Check your invoice received to your registered email.
You can read this blog to know more about section 32(5)- https://www.indiafilings.com/learn/gst-margin-scheme/
You can read this notification section (IV) rule no. iii to know more about taxation on renewable products ( ewaste)- http://pib.nic.in/newsite/PrintRelease.aspx?relid=173406
What is the delivery deadline?
Most of our products reach within 3 days to customer address. For some cases, it can take upto 5 days . Maximum delivery date is 10 days from order placed. During this time, if there is further delay in delivery of product, we will automatically refund your payment to same method you using while placing the order.
What is the warranty of the product ?
10 days of replacement / refund warranty along with 1 year of comprehensive warranty.
How can I make payment for my order ?
You can use any payment method like EMI, debit card, Credit card, Internet banking, Cash On Delivery , Mobile Wallet, EMI without credit card etc. Please note,
- Mobile wallet is only available for payment upto Rs. 10,000. If you order is greater than 10,000 but you want to pay through mobile wallet, Please contact customer care at email@example.com or call 8686866913 . You can also contact us with Contact Us Page.
- Credit card is required to pay through EMI option. If your credit card is not available in payment method, Please contact customer care .
What happen if my order does not get delivered?
- Please note, Your online payment at refurbix.in is 100% safe. We have partnered with most trusted & elite payment partners like Paytm, Instamojo, Cashfree ( Backed by Paypal & Y-combinator) .
Be Assured, We will ship your product on same day of payment if order has been placed before 12 pm. else product will be shipped on next day. If product does not get shipped within 3 days, Your payment will be refunded automatically. Maximum dispatch time is 3 days and maximum delivery date is 10 days from the date order placed.
What if I don’t like the product & want to return?
Please don’t worry, Please send a email to firstname.lastname@example.org with your issue. You can return the product within 10 days anytime. We will send you replacement as per your request. replacement process will take 2-3 days time to process.
How can I track my order?
Its very simple to track your order. Login to your dashboard or click on this link My Account
Now click on the order number and you will show below screen.
Now click on Yellow marked Track button you will get to see the live tracking of your product in real time.
You will also get sms & email notification once the product is out for delivery or any exception occurred. All our products are shipped using fastest method available so that you will get your product within 2 to 3 days.
Q. I need more than 1 laptop . can you provide ?
Yes, Please contact to email@example.com with your requirement.How do I pay for a product?
We provide our customers with a wide range of payment options such as:
- Debit/credit card payment.
- Cash on delivery.
- Emi (with Citibank).
- Mobile Wallets ( currently we accept freecharge, mobikwik,ola money & Jio Money)
You can choose the option which best suits your preference.
My order is delayed by more than 5 days or I have not received the product at all.
Once we dispatch the product & provide you with tracking ID. It means that shipment has left our warehouse on the day tracking Id provided. For any logistic related issue on delivery , Non received of product etc please contact shiprocket customer care with below details-
92666-23006 | firstname.lastname@example.org
if you have not received the product despite being provided with tracking details, once contacted we will do our internal investigation with the help of videography ( for example- CCTV), photography ( at the time of pickup) and provide the same to shiprocket team . shiprocket team will carry investigation and provide you with update.
How and when can I cancel my order?
How do I track my order status?
Please check at track.refurbix or refurbix.shiprocket.co to see the latest status of your order.We will send you an E-mail along with an SMS the moment your product is shipped out which will contain details that directly aid you in tracking your order.
How does the delivery process work?
Refurbisehd laptop – Shop for certified refurbished laptops at refurbix.in
At refurbix.in, two things are most important for us ie quality of products & customer satisfaction. Each and every products in refurbix.in are carefully chooses while sourcing from vendors. Before reaching to customers, each and every product mandatory pass 20 phase quality check which includes physical appearance, any functionality issue, battery , internet , wife adapter. all hardware and software aspects of products are carefully examined so that you as a customer can have wonderful shopping experience.
In today’s competitive world, possessing a laptop becomes a necessity than a want. Certified refurbished laptops that are Easy to carry, expandable storage, and ability to function even without electricity, are just a few plus points to owning a laptop. While shopping at refurbix.in, you can choose variety of certified refurbished laptops from the best laptop brands available by checking features, comparing prices, and selecting the features most suitable for you.refurbix.in has a wide variety of laptops certified refurbished conditions that you can buy online. We make your online shopping experience better as you can buy the laptop of your choice by filtering on the basis of price, brands and features. we sell premium used laptops & certified refurbished laptop with insane cheap prices with best quality without tag of cheap laptops. In Refurbix, We assure of the best of service possible as valuable customers.
Happy shopping online!